Delivery Information
Delivery Details
Orders placed before 1pm Monday to Friday will qualify for next working day delivery, but please allow up to 48 hours for delivery. If you need a product urgently we can offer weekend & early a.m. deliveries, however, there may be an additional charge for this. Please contact us for more information.
If an economy delivery service has been selected then please allow 3-5 working days for your delivery
All chemicals are sent on a signature service and must be signed for. These cannot be left in a 'safe place'.
Please check and inspect your order to ensure all items are present and not damaged (this includes items that need to be assembled i.e. sprayers, spreaders) Any issues must be reported to Customer Services within 14 days of receipt. For full terms and conditions, please view our returns policy.
Delivery Rates
There are certain restrictions and rules when shipping pesticide products. This depends on the volume, weight & the toxicity of the product. All of our products are shipped using Limited Quantity & ADR regulated couriers and comply with all current legislation. All our products are packed securely and are clearly labelled with the product information, quantity, UN numbers and the class of the product. This is the reason that shipping is slightly more expensive than sending a standard parcel.
There will be an additional charge if you are ordering products to The Scottish Highlands, Channel Islands, Scottish Isles or Northern Ireland. Enter your postcode as normal and the system should calculate it automatically. There may also be a surcharge to heavy pallet orders; this only applies to areas outside of mainland UK. Please contact us for a detailed price.
Pallet Deliveries By Lorry
When accepting pallet deliveries, there must be a suitable place on the kerbside where the lorry can deliver the pallet. It must also be made clear at the point of purchasing on any specific restrictions on lorry size or unloading or access restrictions, for example, if your delivery address is down a narrow lane. Failure to inform us of any access restrictions may result in further charges being incurred before delivery can be made. We must also have 2 telephone numbers for hauliers to contact you with any issues. You can inform us of any issues either by the delivery notes when you checkout or by calling us on 01522 246491 as soon as you have placed your order.
Delivery is KERBSIDE only and onto hardstanding ground (unable to deliver on gravel, uneven ground or on an incline).
By default, your order will be delivered on an 18 tonne vehicle like the one below. This is a similar size to a dustbin lorry and will require space or access to be able to turn around.
If suitable access is not available, you can request delivery at the checkout via a 7.5 tonne vehicle, like the example below:
Please note that if the courier is unable to deliver due to access issues or the delivery contact not being available during the delivery, a re-delivery charge may occur.
Click & Collect
You are able to use the Click & Collect option on any order from our website. You will be notified by email when your click and collect order is ready. Please do not attempt to collect until you have received your email notification.
Our Click & Collect is available Monday to Friday 8:00am to 5:00pm*
PLEASE NOTE CLICK & COLLECT IS FROM OUR TRADE COUNTER TO THE REAR OF GEM HOUSE, SAXILBY (LINCOLN) ONLY - LN1 2FU
Warehousing
Our new, purpose built office & warehouse 'Gem House', was formally opened on 10th Feb 2017 by Professor John Moverly OBE who is Chairman of The Amenity Forum. Our specialist bunded warehouse is capable of storing 185,000 litres of hazardous product which ensures we can hold a large amount of stock to be able to cater for next day deliveries - large & small. Our warehouse was specifically designed to meet & exceed all of the environmental & legal requirements for storing hazardous goods. Currently, we operate from over £1million of purpose built warehousing with further expansion plans on the horizon.
To speak to one of our team, please email us call 01522 246491. - Phone lines open Monday-Friday 08:00-17:00 only.
Trade Counter: Mon-Fri 8:00-17:00
Phone Lines: Mon-Fri 8:00-17:00
* Bank holiday opening times will vary.
